I purchased a bathing suit from Matte on July 19,2021. They showed little to no concern about THEIR errors after taking my money.ĭefective Item was sent to me without a real resolution Customer service can make or break any company and for that reason is why I would NEVER shop with them and I would not recommend them to anyone. Matte Collection could have been a pretty good company if you never have to deal with the customer service department. Now it's September and I'm just now receiving a package from them but it's the swimsuit that they already sent me. I spent over a month having to follow up with them and USPS behind a package that they never sent. I never heard back so I emailed them requesting the tracking information. I reached out to them and Matte Collection apologized and told me that they would mail me my missing item and email me the tracking number. When I received my package, I only had one of the swimsuits. I've ordered from Matte Collection more than once but my last experience with them was horrible! I placed an order with them back in July for two swimsuits. They are disgusting unfair scam artists and they can go to hell. If it doesnt fit just sell it or give it away you will not get your money back. I noted this and because it was the TRUTH they never emailed me back. Then they send me policy, and according to the purchase through discount policy they would owe me at least store credit. And final sale? Yeah the exact bikini is STILL there FULLprice on the site, it was a one day flash sale which was barely a sale being that i paid twice for shipping and returning. They received it and even sent email saying they received it but came up with BS saying (sorry we cannot refund as it is final sale so they will send it back.) I do not want or need or will fit that bikini it will not fit so they better not bother sending it to me you stole my money no matter. Paid 8 dollars and drove to post office asap to ship it. Received and didnt bother trying because I knew it did not fit so repackaged it in its condition that it arrived. Anyway I figured who cares I can just return it. Matte Collection get back in an hour saying (Sorry it was shipped) Yeah bs. Website says cancel by email, I do right away. I accidentally clicked the wrong size when ordering.
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